Privacy Policy

Last Updated: [Insert Date]

Introduction

Welcome to Blizus's Privacy Policy ("Privacy Policy" or "Policy").

Blizus and its affiliates (collectively referred to as "Blizus", "we", "us", or "our") operate a technology-enabled platform that facilitates connections between customers seeking services and independent service providers/partners offering such services.

This Privacy Policy describes our practices regarding the collection, storage, usage, processing, disclosure, and protection of personal data that you provide to us when you access, use, or interact with our website available at https://www.blizus.com/ and/or the Blizus mobile application (collectively referred to as the "Platform"), or when you avail services facilitated through the Platform ("Services").

At Blizus, we are committed to protecting your personal data and respecting your privacy. To provide, improve, and secure our Services, we may collect and process certain personal information about you as described in this Policy.

Unless otherwise defined in this Privacy Policy, capitalised terms shall have the meaning assigned to them under our Terms and Conditions available on the Platform.

By accessing or using the Platform, you acknowledge that you have read, understood, and consented to the processing of your personal data in accordance with this Privacy Policy.

1. Background and Key Information

Blizus operates a technology marketplace platform that enables Customers to discover, request, schedule, and interact with independent Partners who provide various services.

Blizus acts as a technology intermediary and platform facilitator and does not directly provide services performed by Partners unless expressly stated otherwise.

This Privacy Policy applies to:

Customers who access or use the Platform;
Partners/service providers registered or interacting with the Platform;
Visitors accessing the Platform;
Individuals communicating with Blizus through any channel.

2. Personal Data That We Collect

(a) We collect different categories of personal data depending on your interaction with the Platform, including:

Contact Data

Information such as your name, residential address, service location, email address, mobile number, and other contact details.

Identity and Profile Data

Information such as your name, profile details, photographs, gender (where provided), account identifiers, identification documents, and verification information where required.

Marketing and Communication Data

Information relating to your communication preferences, feedback, reviews, comments, service requests, survey responses, promotional preferences, and communications with Blizus, Partners, or customer support teams.

We may collect call recordings, chat records, and communication history where required for customer support, safety, quality monitoring, dispute resolution, and service improvement purposes.

Technical Data

Information including IP address, device information, browser type, operating system, device identifiers, access times, usage logs, location information, cookies, analytics data, and other technical information collected through your device.

Transaction Data

Information relating to Services booked or requested through the Platform, payment references, transaction history, platform fees, commissions, payment confirmations, refunds, and limited payment information received from payment processors.

Usage Data

Information regarding your interaction with the Platform, including booking history, search activity, clicks, preferences, pages viewed, time spent on the Platform, and user journey information.

(b) We may collect, use, and share aggregated or anonymised information such as statistical or demographic data for analytics, research, and business improvement purposes.

Aggregated data that does not identify you is not treated as personal data under applicable law. However, if aggregated data is combined with information that identifies you, such combined information shall be treated as personal data.

(c) What happens if you refuse to provide personal data?

Where certain personal data is required to provide Services, comply with legal requirements, verify identity, process transactions, or maintain Platform security, failure to provide such information may result in limited access to certain Platform features or inability to provide Services.

3. How Do We Collect Personal Data?

We collect personal data through the following methods:

(a) Direct Interactions

You provide personal data when you:

Create an Account on the Platform;
Request or book Services;
Communicate with Blizus, Partners, or customer support;
Provide reviews, feedback, or survey responses;
Participate in promotions, offers, or campaigns;
Report issues or submit complaints.

(b) Automated Technologies

When you access or use the Platform, we may automatically collect technical information through cookies, pixels, analytics tools, server logs, device technologies, and similar mechanisms.

(c) Third Parties and Public Sources

We may receive personal data from third parties including:

Payment processors and banking partners;
Analytics and advertising service providers;
Partners/service providers facilitating Services;
Identity verification providers;
Our affiliates and business partners.

4. How Do We Use Your Personal Data?

We use personal data only where permitted under applicable law and for purposes including:

Creating and managing your Account;
Providing access to Platform features and Services;
Facilitating communication between Customers and Partners;
Processing payments, platform fees, commissions, settlements, and refunds;
Improving Platform functionality and user experience;
Providing customer support and resolving complaints;
Preventing fraud, misuse, security threats, and unauthorised activities;
Sending service-related communications and updates;
Sending marketing communications where permitted;
Conducting analytics, research, and improving business operations;
Complying with legal and regulatory obligations;
Enforcing our Terms and protecting legal rights.

By creating an Account and using the Platform, you authorise Blizus, Partners, affiliates, and authorised service providers to contact you through phone, email, SMS, WhatsApp, in-app notifications, or other communication channels for Service-related purposes.

5. Cookies

Cookies are small text files stored on your device through your web browser that allow the Platform to recognise your device and remember certain information about your preferences and activities.

Blizus uses cookies and similar technologies to:

Improve Platform functionality and user experience;
Remember user preferences and settings;
Understand Platform usage patterns and visitor behaviour;
Analyse traffic, performance, and service effectiveness;
Provide relevant communications, offers, and advertisements where applicable.

We may use third-party analytics and technology providers to help us understand Platform usage. Such providers may use cookies or similar technologies in accordance with their own privacy policies.

You may manage or disable cookies through your browser or device settings. However, disabling cookies may affect certain Platform features and functionality.

6. Disclosure of Your Personal Data

We may share your personal data with the following categories of recipients for purposes described in this Privacy Policy:

(a) Partners / Service Providers

We may share relevant information with Partners to enable them to provide requested Services, communicate with Customers, complete bookings, improve service quality, and maintain safety standards.

(b) Internal Entities

We may share information with our affiliates, subsidiaries, employees, authorised representatives, and internal teams on a need-to-know basis.

(c) Third-Party Service Providers

We may share information with trusted third parties who provide services including:

Technology infrastructure and hosting;
Payment processing and transaction services;
Customer support operations;
Analytics and performance monitoring;
Marketing and communication services;
Fraud prevention and security services.

(d) Legal and Regulatory Authorities

We may disclose personal data where required by applicable law, court orders, government requests, regulatory requirements, investigations, or enforcement proceedings.

We require third-party service providers to maintain confidentiality and security of personal data and process information only for authorised purposes.

7. Your Rights in Relation to Your Personal Data

(a) Access and Correction

You may request access to or correction of your personal data maintained by Blizus by contacting us through the support details provided on the Platform.

We may verify your identity before processing such requests to protect your information.

(b) Withdrawal of Consent

Where processing of personal data is based on your consent, you may withdraw your consent by contacting us. Withdrawal of consent may affect our ability to provide certain Services where such processing is necessary.

(c) Marketing Preferences

You may opt out of promotional communications by following the unsubscribe instructions provided in such communications or contacting us.

Please note that you may continue to receive important service-related communications including booking updates, payment information, and security notifications.

8. Deletion of Account and Personal Data

You may request deletion of your Account and personal data by contacting Blizus through the support channels available on the Platform.

We may process deletion requests within a reasonable period after verifying your identity.

Please note that certain information may be retained where required under applicable laws, including transaction records, payment information, dispute records, tax records, fraud prevention records, or information necessary to protect our legal rights.

Deletion of your Account may result in loss of access to certain Services and Platform features.

9. Transfer of Personal Data

Your personal data may be stored, processed, or transferred through service providers, partners, technology infrastructure providers, or servers located within or outside India in accordance with applicable laws.

By using the Platform, you acknowledge and consent to such processing, storage, and transfer where required for providing Services and operating the Platform.

10. Data Security

Blizus implements reasonable technical, organisational, and security measures designed to protect personal data against unauthorised access, misuse, loss, alteration, or disclosure.

Security measures may include:

Encryption and secure transmission technologies;
Access controls and authentication measures;
Monitoring and security reviews;
Organisational safeguards and confidentiality obligations.

You are responsible for maintaining confidentiality of your Account credentials. Blizus shall not be responsible for unauthorised access resulting from your failure to protect your login information.

11. Data Retention

Blizus retains personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate interests.

After the retention period expires, personal data may be deleted, anonymised, or securely disposed of in accordance with applicable laws and internal policies.

12. Business Transitions

In the event of a merger, acquisition, restructuring, investment, sale of assets, or other business transition, your personal data may be transferred as part of the relevant business assets.

Any such transfer shall be conducted in accordance with applicable laws and appropriate data protection measures.

13. User Generated Content

The Platform may allow users to submit reviews, ratings, comments, photographs, feedback, or other content ("User Generated Content").

You acknowledge that content submitted by you may be visible to other users or the public depending on the feature through which such content is shared.

You are responsible for ensuring that your submitted content complies with applicable laws and does not violate the rights of any third party.

Blizus may use, display, analyse, and process User Generated Content for operating, improving, promoting, and securing the Platform in accordance with applicable laws.

14. Updates to This Privacy Policy

Blizus may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or Services.

Any revised Privacy Policy will be made available on the Platform with an updated effective date.

Your continued use of the Platform after such updates means that you acknowledge the updated Privacy Policy.

15. Payments

Blizus may use third-party payment service providers for processing payments, platform fees, commissions, refunds, settlements, or other transaction-related activities.

Payment information is processed in accordance with applicable payment security standards and the privacy policies of respective payment providers.

Blizus does not store complete payment card details unless required and permitted under applicable laws. Payment information may be securely processed by authorised payment partners.

Where Customers make payments directly to Partners, Blizus may process information relating to such transactions for platform operations, payment tracking, dispute resolution, commission calculation, security reserve management, and compliance purposes.

16. Grievance Officer

If you have any questions, concerns, complaints, or grievances regarding this Privacy Policy or the processing of your personal data, you may contact Blizus through:

Email: [Insert Official Privacy/Support Email]

Grievance Officer Details:

Name: rajeshwri

Email Address: info@ideacraft.com

Contact Number: 7897936818

Working Hours: Monday to Friday, 9:00 AM to 6:00 PM

Blizus shall handle grievances in accordance with applicable laws, including the Information Technology Act, 2000, Digital Personal Data Protection Act, 2023, Consumer Protection Act, 2019, and applicable rules and regulations.