FAQ's

Frequently asked questions (FAQs) for users

Blizus is a platform that connects users with various assistance services, including roadside, household, and emergency services. Simply download the app, sign up, and request the assistance you need. Assistance providers nearby will respond to your request.

Blizus offers a range of services including roadside assistance (such as towing, tire changes, and jump starts), household services (such as plumbing, electrical, and locksmith services), and emergency services (such as medical assistance and disaster response).

To request assistance, open the app, select the type of service you need, provide details about your location and the issue, and submit your request. Assistance providers in your area will then receive your request and respond accordingly.

Response times may vary depending on factors such as your location and the availability of assistance providers. However, Blizus is designed to connect you with the nearest available provider as quickly as possible.

Yes, Blizus operates 24 hours a day, 7 days a week, so you can request assistance whenever you need it, day or night.

Payment methods vary depending on the service provider. Some providers may accept cash, while others may offer online payment options through the Blizus app. Details regarding payment will be provided when you book a service.

Yes, Blizus allows you to add up to two vehicles to your account for convenient access to assistance services. If you need to add more than two vehicles, you can subscribe to additional plans. Each subscription includes support for two vehicles.

Each subscription plan on Blizus includes access to a set number of service calls per month. The exact number of services included may vary depending on the subscription tier you choose. You can view the details of each subscription plan within the app and select the one that best fits your needs.

No, the subscription amount is non-refundable. Once you subscribe to a plan on Blizus, the subscription fee cannot be refunded, regardless of whether you utilize the services or not. If you have any questions or need assistance with your subscription, please reach out to our customer support team for assistance.

Yes, you can cancel your subscription at any time. To cancel your subscription, simply navigate to your account settings in the Blizus app, locate the subscription section, and follow the prompts to cancel. Please note that once you cancel your subscription, you will continue to have access to the subscribed services until the end of the current billing period. After that, your subscription will not renew, and you will no longer have access to the subscription benefits. If you have any questions or need assistance with canceling your subscription, feel free to contact our customer support team for assistance.
Frequently asked questions (FAQs) for Assistance Providers

To become an assistance provider on Blizus, you'll need to apply through our website or mobile app. Once your application is approved, you'll be able to receive service requests from users in your area.

Blizus allows you to offer a variety of services including roadside assistance (such as towing, tire changes, and jump starts), household services (such as plumbing, electrical, and locksmith services), and emergency services (such as medical assistance and disaster response).

When a user in your area requests assistance through the Blizus app, you'll receive a notification with details about the request. You can then choose to accept or decline the request based on your availability and expertise.

Payment terms may vary depending on the service provided and the agreement between the assistance provider and Blizus. Some providers may receive payment directly from users, while others may be compensated by Blizus. Details regarding payment will be provided when you sign up as an assistance provider.

Yes, Blizus uses a rating system to ensure quality service for users. After completing a service, users have the opportunity to rate their experience and provide feedback. High ratings and positive feedback can help you attract more service requests in the future.

If you encounter any issues or need assistance while on a service call, please contact Blizus customer support through the app. We're here to support you and ensure that you can provide the best possible service to our users.

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