Cancellation and Refund Policy
Cancellation and Refund Policy
Last Updated: [Insert Date]
This Cancellation and Refund Policy ("Policy") is issued by Blizus ("Company", "Blizus", "we", "us", or "our"), which operates a technology-enabled platform available through https://www.blizus.com/ and/or the Blizus mobile application ("Platform").
Blizus provides a technology platform that enables customers ("Customer(s)") to discover, book, and interact with independent service providers ("Partner(s)") offering various services ("Services").
Blizus acts only as a technology intermediary facilitating discovery, booking, payment facilitation, communication, and platform operations between Customers and Partners. Blizus does not directly provide Services performed by Partners unless expressly stated otherwise.
This Policy explains the rules relating to cancellation, refunds, service credits, and adjustments applicable to Services booked through the Platform.
1. Services Offered Through the Platform
Services available through the Platform may include different booking formats, including:
A. Instant Services
Services where a Partner is assigned and the Service is expected to commence immediately or within a short period after booking.
B. Scheduled Services
Services booked for a specific future date and time selected by the Customer.
C. Recurring / Subscription Services
Services booked on a recurring basis, including daily, weekly, monthly, or customised service schedules.
Different cancellation and refund rules may apply depending on the type of Service booked.
2. Cancellation Policy
A. Instant Services
Once a Partner has been assigned or has started travelling towards or providing the Service, cancellation may not be permitted and the Customer may be responsible for applicable charges.
Where a Partner has not yet been assigned and the Service has not commenced, the Customer may request cancellation through the Platform.
B. Scheduled Services
Cancellation charges shall generally apply as follows:
| Cancellation Time | Refund Eligibility |
|---|---|
| More than 6 hours before scheduled Service time | Full refund of eligible amounts |
| Between 3 to 6 hours before scheduled Service time | 50% refund of eligible amounts |
| Less than 3 hours before scheduled Service time or Customer no-show | No refund |
| Partner cancellation or Partner no-show | Full refund or rescheduling option |
C. Recurring / Subscription Services
Cancellation of Individual Sessions
A Customer may cancel an individual session without charges if the cancellation is made at least 3 hours before the scheduled start time.
Cancellation made within 3 hours of the scheduled start time or failure to be available for the Service may result in charges equivalent to the applicable session amount.
Cancellation of Entire Subscription Plan
Customers may request cancellation of a recurring plan at any time.
- Sessions scheduled within 3 hours of cancellation may remain chargeable and non-refundable.
- Future sessions beyond such period shall not be charged.
Pause of Recurring Services
Customers may pause recurring Services through the Platform where such feature is available.
During the approved pause period, future Services shall not be scheduled or charged. Amounts already paid or committed before the pause request shall not be refundable unless required under applicable law.
3. Cancellation by Partner or Blizus
If a Service is cancelled by a Partner or by Blizus due to reasons attributable to the Partner or Platform operations, the Customer may receive:
- A full refund of eligible amounts paid;
- An option to reschedule the Service; or
- Equivalent service credits, where applicable.
Availability of replacement Partners or rescheduling options shall depend on Partner availability and operational feasibility.
4. Refund Policy
A. Instant Services
Refunds may be considered in cases including:
- Partner fails to arrive for the confirmed Service;
- Service delivered is materially different from the booked Service;
- Service cannot be completed due to reasons attributable to the Partner.
B. Scheduled Services
Refund eligibility shall be determined based on the cancellation timeline specified in this Policy.
C. Recurring Services
Refunds for individual sessions shall be processed where cancellation is made within the permitted cancellation window.
Services booked using promotional offers, coupons, discounts, or credits may not qualify for cash refunds. Where applicable, such amounts may be restored as Blizus service credits.
5. Service Quality Issues
Any complaint relating to quality, incomplete service, damage, misconduct, or service experience must be reported through the Platform support channels within 24 hours of completion of the Service.
Customers may be requested to provide relevant details, photographs, documents, or other information required for investigation.
After review, Blizus may provide one or more of the following remedies:
- Partial or full refund;
- Service credits;
- Re-service or replacement Service;
- Any other resolution considered appropriate.
All quality-related claims shall be reviewed on a case-by-case basis.
6. Refund Processing Timeline
Approved refunds shall generally be processed within 7 to 14 business days.
The actual time taken for receipt of funds may vary depending on the Customer's bank, payment provider, or financial institution.
7. Reporting Refund and Cancellation Issues
Customers must raise cancellation, refund, or service-related concerns within 2 days from the date of Service completion or scheduled Service date, as applicable.
8. Misuse of Refund Policy
Blizus reserves the right to reject refund requests, restrict Platform access, or take appropriate action where it reasonably believes that a Customer has engaged in:
- Repeated cancellations or refund abuse;
- Fraudulent claims;
- Misrepresentation of facts;
- Misuse of Platform policies.
9. Force Majeure
Blizus shall not be responsible for delays, cancellations, inability to provide Services, or refund delays caused by events beyond reasonable control, including:
- Natural disasters;
- Floods, earthquakes, or extreme weather events;
- Pandemics or epidemics;
- Government restrictions or orders;
- War, terrorism, riots, or civil disturbances;
- Strikes or labour disruptions;
- Utility failures;
- Technology failures beyond reasonable control;
- Any other unforeseeable event beyond reasonable control.
10. Contact Us
For questions, concerns, cancellation requests, or refund-related queries, please contact Blizus through:
Email: [Insert Official Support Email]
Support: Available through the Blizus Platform